How do you get a fresh perspective/ideas for improvement?
For large companies this is fairly easy, they can afford to engage external consultants who bring fresh insight, and the latest industry trends, but what about the small business? How do they ensure...
View ArticleDoes your business need its own personal trainer?
Some of us, more than others need the help of a personal trainer to get and stay in shape. A business is no different except that we tend to refer to the trainer as a “business coach” and or a...
View ArticleBenchmarking is a tool you should have in your tool box
Benchmarking is widely practiced by big business, but how about you, the Small Business Owner. Do you use benchmarking as a method to uncover areas within your business that can potentially be...
View ArticleCustomer Satisfaction Surveys
Customer Satisfaction Surveys (CSS) are a great way of soliciting feedback from your customers, and can also be used as a tool to benchmark key areas of your business vs. your competition. Furthermore...
View ArticleWorking Capital – what’s it all about?
Ask an accountant and they will tell you that it is Current Assets minus Current Liabilities, but from an operational perspective, we look at it as the cash that you need to keep your business running....
View ArticleImprove your Working Capital by focusing on the drivers.
I’m sure that you have all heard the saying “what gets measured gets done”, but in my opinion that doesn’t tell the whole story, you have to focus on the right things if you want to drive improvement....
View ArticleJob Costing is a tool you should have in your toolbox
Most businesses that charge their customers on a time and materials basis are probably already familiar with job costing. For those of you that are unsure what job costing is all about, it’s a method...
View ArticleProcess Mapping for Improvement
Process Mapping is a great tool for businesses of all sizes. Process Mapping enables you to record (capture) existing processes, analyze risks and control procedures, and it can also help you to...
View ArticleWeeding out your less profitable customers
Weeding out your less profitable or even unprofitable customers pre-supposes that you understand your customer account profitability. Customer account profitability is something that many businesses...
View ArticleBenchmarking – A great tool for all businesses!
Companies within some industries routinely use benchmarking. What about you and your industry? Large companies frequently use benchmarking, but perhaps you are a small business, in which case you may...
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